At Tasty House, your satisfaction is our priority. We take every step to ensure that our products reach you fresh, intact, and exactly as described. However, if you face any issues with your order, this policy outlines the conditions for refunds and returns.
1. Eligibility for Returns
Due to the perishable nature of our food products, we accept returns only under specific conditions:
You may request a return if:
The product you received is damaged, expired, or defective.
The wrong product was delivered.
To be eligible for a return:
The request must be made within 48 hours of receiving the order.
The item must be unused, unopened, and in its original packaging.
Returns requested after 48 hours or for opened/consumed items will not be accepted.
2. Non-Returnable Items
We do not accept returns or exchanges for:
Opened, used, or partially consumed products
Products damaged due to mishandling after delivery
Items purchased during special promotions or discounts (unless defective)
Change of mind, personal taste preferences, or ordering errors
3. Return Process
If you are eligible for a return, please follow these steps:
Contact our support team at 📧 tastihouse@gmail.com or 📞 +91 78188 56731 within 48 hours of delivery.
Share your order number, product details, and clear photos of the item and packaging.
Once your request is reviewed and approved, we’ll arrange a pickup or guide you through the return shipping process.
4. Refund Process
Once we receive and inspect the returned product, we’ll notify you about the refund status.
If approved:
Refunds will be initiated within 7–10 working days.
The amount will be credited to your original mode of payment.
If your refund is delayed beyond 10 working days, please check with your bank or payment provider for confirmation.
5. Damaged or Wrong Product Delivery
In rare cases where your product arrives damaged or incorrect:
Do not dispose of the product or packaging.
Take clear photographs and share them with us via email within 48 hours.
Once verified, we’ll replace the item or process a full refund based on your preference.
6. Cancellation of Refund Requests
Refund requests may be cancelled if:
The issue raised is not supported by sufficient proof (photo/video).
The item has been tampered with or used after delivery.
The return request was made after the allowed time frame.
7. Contact Information
For any refund or return-related queries, please contact:
